01↗
Customer booking
A responsive booking journey for transfer details, pricing, scheduling and customer communication.
TRANSPORT & TRAVEL
VIAENTO Airport Transfer and Driver Platform
A connected airport-transfer ecosystem combining a customer booking website, operations dashboard, PHP API and secure React Native driver application.
Customer website◆Driver mobile app◆Operations admin◆Custom API◆Customer website◆Driver mobile app◆Operations admin◆Custom API◆
Project overview
A connected product, built around the real workflow
Airport-transfer operations involve more than taking a booking. The platform has to coordinate scheduled journeys, driver eligibility, live status changes, earnings, payouts, messages and customer expectations without letting conflicting client-side rules create operational errors.
The driver experience also has to remain dependable when several drivers receive the same opportunity or when a device clock is inaccurate.
Solution strategy
We separated customer booking, operations management and driver workflows while keeping business decisions on the server. The React customer interface supports the booking journey, and the admin dashboard gives the operations team visibility over rides and platform activity.
The driver app uses secure device storage for authentication, server-clock synchronization for pickup countdowns and guarded ride acceptance. Commission and eligibility are never recalculated on the phone: the app displays authoritative server snapshots and handles race-condition responses safely. Push registration, chat, ratings, wallet views and payout requests are integrated into the same driver experience.
The brief
What the product needed to achieve
Customer website · Driver mobile app · Operations admin · Custom API
- 01
Give travellers a clear, dependable airport-transfer booking journey.
- 02
Let operators dispatch rides and monitor each booking from one workspace.
- 03
Give drivers a focused app for offers, trip progress, earnings and communication.
Product ecosystem
Core modules designed as one system
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Driver operations
Ride offers, scheduled work, trip-status updates, chat, ratings, earnings and payout visibility.
03↗
Dispatch workspace
An administrative view for bookings, driver eligibility, assignments and operational oversight.
04↗
Platform API
A custom PHP and MySQL service that keeps business rules, ride state and payment data authoritative.
Key journey
How the workflow moves
- 1
Traveller creates a scheduled transfer
- 2
The platform validates and prepares the booking
- 3
An eligible driver receives and accepts the offer
- 4
Trip progress, completion and earnings are recorded
Technical architecture
Clear boundaries between each layer
Experience layer
React customer website and React Native driver application
Operations layer
React administration and dispatch interface
Service layer
Custom PHP REST API with server-owned ride and pricing rules
Data layer
MySQL records plus push-notification and payment integrations
Engineering decisions
Details that protect the experience
Race-safe acceptance
The server resolves competing driver acceptances inside a locked transaction and returns a conflict when a ride has already been taken.
Server-owned money
Fare and earning values come from an immutable server snapshot; the mobile client never calculates authoritative amounts.
Secure mobile sessions
Tokens use the device keychain or keystore, while logout revokes the session and push registration.
Delivered scope
What was brought together
- Customer website
- Driver mobile app
- Operations admin
- Custom API
Quality and safeguards
Operational details that matter
- Driver eligibility is decided by the server
- Server time protects pickup countdown accuracy
- Push notifications deep-link drivers to the relevant ride
The result
A purpose-built digital product—not a disconnected set of screens
The delivered system provides one technical foundation for customer bookings, administrative control and driver operations. Drivers can review opportunities, manage scheduled work, update ride progress and follow earnings without the mobile client becoming a second source of business rules.
No unsupported conversion or revenue figures are claimed; this case study documents the verified product and engineering work.
- Customer airport-transfer booking journey
- Operations and reporting dashboard
- Driver ride offers and scheduled journeys
- Server-authoritative eligibility and fare snapshots
- Secure token storage, push notifications and deep links
- Driver wallet, payout, chat and rating workflows
Technology
- React 19
- React Native
- TypeScript
- PHP REST API
- MySQL
- Expo Notifications
- Zustand
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