Wigan Road Pharmacy Digital Care Platform

Project overview

A connected product, built around the real workflow

Medication and pharmacy-service requests need a simpler digital journey without implying that software is providing clinical advice or automatically approving care. Patients need clear status information, while authorised staff need protected queues and reliable records for review.

The platform also handles sensitive account and request data, so authentication, session storage, uploads, permissions and production-readiness controls must be treated as core product requirements.

Solution strategy

We built an Expo/React Native patient application with onboarding, account verification, profile management, medication-request cycles, service discovery, booking requests, secure messaging, notifications and deep-linked updates. Remembered native sessions use secure device storage, while browser sessions avoid persistent refresh-token storage.

A React administration interface supports role-protected pharmacy workflows, medication catalogues, patient records, request queues and notification activity. The framework-free PHP REST API owns authentication, validation, file handling and workflow rules. Patient-facing copy clearly distinguishes a request from prescribing or clinical advice and routes urgent-care expectations to appropriate services.